Making a complaint
If you would like to make a complaint because you believe content on the Website is objectionable, or infringes copyright or any other rights, please contact us on the [CONTACT ME PAGE] of https://www.annajacobson.com.au and:
(a) specify the content which you allege is infringing or objectionable;
(b) provide an explanation of why you believe the content is infringing or objectionable; and
(c) provide your contact details.
Specifically in relation to alleged infringement of copyright, your complaint should include the following additional information:
(a) a statement that you have a good faith belief that use of the material in the manner complained of is not authorised;
(b) identification of the copyrighted work claimed to have been infringed;
(c) identification of the material that is claimed to be infringing;
(d) contact information to enable us to contact the copyright owner (or his or her agent), such as an address, telephone number and email; and
(e) a statement that the information in the notification is accurate, and under penalty of perjury, that the notifier is authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
Notice and take down process
Upon receiving notification of objectionable content or an allegation of infringing content, the notice and take down process is as follows:
(a) we will contact you within [5 DAYS] and confirm that we have received your notification;
(b) we will undertake some investigations in relation to your notification. We reserve the right, in our sole discretion, to disable access to the content while we undertake any investigations. Our investigations may take up to [30 DAYS];
(c) a decision will be made in relation to the content in question. Immediately following the decision, we will, in our sole discretion, either:
(i) remove, modify or reformat the content; or
(ii) make no modification to the content and, if we previously disabled access, re-enable access.
If you are dissatisfied with our handling of your complaint, you may escalate it to the Australian Communications and Media Authority.